How to schedule your first visit:
To schedule an appointment with a medical provider or counselor, call (870) 464 – 1515 to speak to an operator. Be prepared to provide your full name, date of birth, social security number, current address and phone number, and your current insurance information. You will want to let the operator know about all the concerns you would like addressed so that we can schedule the appropriate amount of time to care for your needs.
Another option is to:
3. After we receive your completed New Patient Paperwork, we will contact you to schedule your initial appointment.
What to bring to your first appointment:
- A valid government issued driver’s license or other photo identification.
- Your health insurance card and your pharmacy benefit card, if applicable.
- Your copay (if you have one) or $75 if your plan has a deductible that has not yet been met.
- All of the medications you are currently taking (prescription & over the counter).
- Any previous medical records you may have including immunizations.
This is all to ensure your personal security as well as making sure that your medical records are up to date. Our goal is to provide you with the safest care possible and having all your medical information helps us accomplish that goal. If you have a complicated medical history, we recommend completing a Request to Release PHI to Bray Family Med before your first visit, if possible. You may email your completed medical release form to firstname.lastname@example.org and we will request your records from your previous primary care provider.
|Walk-in visits||Newborn Visits||Counseling services|
|Telemedicine visits (video / phone)||Pediatric checkups||On-site laboratory testing|
|Home Telemonitoring||Adult wellness visits||On-site X-ray|
|Scheduled in-person office visits||Medicare wellness visits||Immunizations|
|Chronic disease management (diabetes, hypertension, asthma, etc.)||Care coordination & management|
|Dermatological procedures: wound care & removal of skin cancers, moles, skin tags, cysts, boils, warts, etc.|
To schedule an appointment with a medical provider or counselor, call (870) 464-1515. We strive to stay on time, but due to unforeseen circumstances, an appointment may take longer than allotted. You will be informed of any delays. Please notify the front desk if you are still in the waiting room 30 minutes after your scheduled appointment time.
If you cannot keep an appointment, please call within 24 hours of your scheduled appointment time so that we can offer that time to another patient in need of care. If you do not cancel within 24 hours of your appointment time, you will be charged a no-show fee of $30. This fee must be paid in full before your next office visit. Bray Family Medicine may choose not to see those who repeatedly miss appointments or cancel appointments with sufficient notice. Being hospitalized or providing an explanation regarding an emergent event or circumstance beyond your control will not be considered a no-show.
Lab draws are performed during regular business hours Monday – Friday without an appointment. If you have diabetes, your lab should be drawn every 3 – 6 months. It’s best to get your lab drawn 2 – 3 days before your scheduled appointment so the results can be discussed during your visit. If not available during your visit, your results will be sent to your Patient Portal.
Any paperwork for medical equipment, diabetic supplies or handicap parking, FMLA requests or other work-related forms, physical forms, or a request for a written letter from your provider ideally should be discussed & completed during an office visit. Please schedule an appointment and bring all forms and related information. If it is determined after a visit that paperwork is needed, you must provide the appropriate forms and complete a paperwork questionnaire that includes the information necessary to meet your request. Our fee for completing paperwork is $25. Payment, the appropriate forms and the completed questionnaire must be received before your provider can begin filling out the paperwork and then allow your provider at least one week for completion.
To request a prescription refill, please contact your pharmacy directly. If you have no refills remaining, your pharmacy will send a refill request to us electronically which allows us to respond quickly. Refill requests are processed during regular business hours usually on the same day we receive the request. If your refill is not ready within 48 hours, call us at (870) 464 – 1515. Please check your medications before all vacations, holidays and weekends to ensure you have an ample supply during these times.
Narcotic pain medications
Appropriately managing chronic, ongoing pain requires a multidisciplinary approach. Therefore, any patients having a continued need for hydrocodone, oxycodone, morphine or other narcotic pain medications will be referred to a pain, spine or joint specialist.
Bray Family Medicine complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.
Bray Family Medicine does not exclude people or treat them differently because of race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.
Bray Family Medicine does not to discriminate in the provision of services to an individual because the individual is unable to pay, because payment for those services would be made under Medicare, Medicaid, or CHIP, or based upon the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.
Bray Family Medicine provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
Bray Family Medicine provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Kristin Cupp, Office Manager.
Insurance & Billing
We charge what is usual and customary for our area. As a courtesy to you, our patient, we accept most insurance plans and submit claims to these plans on your behalf. It is important that we have accurate and complete information on your insurance coverage. We will not become involved in disputes between you and your insurance company regarding deductibles, copays, covered charges, secondary insurance, etc. other than to provide factual information as necessary. Insurance coverage is a contract between you and your insurance company. We are not a party to that contract, but in order to be a participating provider and file claims for services rendered, we are required to enter into a contractual agreement with each insurance company and ensure that all your insurance plan’s requirements are met prior to providing services.
It is your responsibility to pay for all services not covered or denied by insurance. We are happy to provide any services you need, but if your insurance plan does not cover certain services, you will be required to pay for the non-covered services. If your insurance plan denies rendered services, in full or part, we will bill the balance to you.
Payment of copays, deductibles, and non-covered services is expected at the time of service. Patients without insurance are expected to make payment prior to service. Bray Family Medicine accepts cash, checks, credit cards and health savings accounts. Checks returned for non-sufficient funds will be charged $25.
High deductible plans
One of the biggest challenges in healthcare is developing innovative and truly effective methods to help patients live healthier lives at a time when all Americans are struggling to afford ever-increasing health insurance premiums for plans with often such high deductibles that won’t ever come close to being met unless catastrophe strikes. A large percentage of Americans are paying a high price for catastrophic coverage but having to forego chronic disease management visits, lab monitoring, and medications refills due to high drug costs, unmet deductibles, and the fear of what these services may cost. Inadequately managing chronic diseases, in turn, greatly increases the risk of a catastrophic event. At Bray Family Medicine, we believe in price transparency. A clear understanding of the costs of your care will enable you to make informed decisions about how your healthcare dollars are spent.
If you want our services filed as a claim and go towards your deductible, we are required to charge you the allowable rate set by your insurance company. There is such a wide variation in rates among the numerous plans offered by all the different insurance companies that it is impossible to obtain an accurate estimate before services are rendered. If your plan has a deductible that has not yet been met, you are required to pay $75 when you check-in for your visit. This payment will be applied towards your deductible. You will receive a bill for the remaining balance which is dependent upon your insurance allowable rates.
Sliding Scale Fee Discount Program
This program is designed to provide free or discounted medical care to those who have no means, or limited means, to pay for visits with a medical provider (uninsured or underinsured). All patients seeking medical services at Bray Family Medicine are assured that they will be served regardless of ability to pay. No one is refused service because of lack of financial means to pay.
Discounted direct care rates
Those with high-deductible insurance plans which are unlikely to be met in the calendar year may decide it’s best NOT to file an insurance claim for services rendered and elect instead to take advantage of our discounted direct care rates. For uninsured patients or patients who direct us NOT to file an insurance claim, our discounted direct care rate for an in-person office visit is $75 regardless of complexity or type of visit. Our discounted direct care rate for a telemedicine video or phone visit is $30. Payment in full must be received at the time of service. If lab, x-rays, procedures, or any other services are indicated, the exact amount of each additional service will be provided for your approval before the service is rendered. A detailed list of all of our discounted direct care rates is available upon request.
We understand that medical bills are often an unplanned expense and can be hard to pay. If your account balance is more than $200, you may request a payment plan.
Online bill pay
Bray Family Medicine patients who use the Patient Portal have the option to receive paperless statements rather than printed copies of their Bray Family Medicine statements and pay their bills online from within their Patient Portal account.
We require timely payment of your bill. All copays, deductibles, and coinsurance amounts are due at check-in before you see your provider. If there is a balance due after your insurance has paid, you will receive adequate notifications via email, regular mail or by telephone call. If the balance remains unpaid, we will refer your account to a collection agency.
Motor vehicle accidents
In the event you are involved in a motor vehicle accident, you are expected to pay for services when rendered. We will gladly provide you with all the necessary paperwork to file your claim with your car insurance.
In the event you suffer a work-related injury, you are expected to pay for services when rendered. We will gladly provide you with all the necessary paperwork to file your claim with your employer.
Contacting Your Healthcare Team
If you feel you have an urgent situation, call us at (870) 464 – 1515 and relate the urgency to our operator. In an emergency, dial 9-1-1. If you have a question about your health, one of our clinical staff members can assist you over the phone. If all of our staff is busy assisting others, you may leave a voicemail. Make sure to include your name, date of birth and call back number. Your nurse or provider will return your call by the end of the day.
Download the HIPAA secure texting app OhMD for IOS or Android to text your provider or healthcare team.
The Patient Portal, our secure online medical records system, gives you more flexibility and direct access to your healthcare information. When you have a non-urgent question for your healthcare team, you may send a secure message through the Patient Portal. You will generally receive an answer within 1 – 3 business days. If the situation requires urgent attention, call us at (870) 464 – 1515. In an emergency, dial 9-1-1.
Having a Patient Portal account allows you to:
- Schedule an appointment online.
- View your healthcare summary, current health conditions and health history.
- Securely communicate with your healthcare team online.
- View test results.
- View current medications and request prescription refills
- View current allergies, immunizations and preventative care screenings.
- Receive paperless bills and pay your bill online.
- View upcoming and past appointments.
- View your children’s records (proxy access).
The provider on call can be reached after-hours by calling (870) 464 – 1515. Follow the prompts so that the on-call provider will receive your message and can access important medical information.
If you experience a critical situation, go immediately to the emergency department of the hospital nearest you or call 9-1-1 for assistance.